Standard Support
We provide free technical support for all customers during working hours through
Email: customer-success@antgroup.com
Hotline: +65 3129 3108
Feel free to contact us, we will response as soon as possible.
Support and Service
Ant Digital Technologies provides you with professional standard services and add-on services solutions to meet your demands of more efficient and agile business transformation and development.
Enterprise Service CatalogStandard Service
Standard Maintenance Service
We, during the warranty period, provide standard technical support, including version updates, defect repairs, bug fixes, and emergency support for product or service purchasers who have completed private configurations to assure the product or service quality and stability and the accessibility to new features and functions. Such service is subject to annual renewal.
Paid Service
Support Plan- Dedicated Technical Account Manager(TAM)
- Online knowledge center with white papers and release notes
- Easy access to technical support experts
- Ability to open and view cases via online Support Channel
- Timely software updates, patches, and new features
- Real-time service status monitoring
Professional
- Service Delivery Model
- Remote
- Support Channel
- Hotline
- Official Website Online support
- Email
- Dedicated Enterprise DingTalk Group
- Remote Support by Dedicated TAM
- Hotline Service Hours
- Service Hours：7*24
- Official Website Online support
- Service Hours：5*8
- Initial Response Time：< 120 minutes
- Dedicated Support Channel
- Dedicated Enterprise DingTalk Group ：
5*8
- Initial Response Time：< 120 minutes
- KA Dedicated Service
- Specialized Technical Consultation and Guidance by Multidisciplinary Experts
- Service Management
- Issue Management
- Quarterly Service Review, including case-review, emergency-handling and requirement-management
- Annual In-Depth Service Report
- HyperCare Service
- Health Assessment
- Product Training
- Best Practice
Business
- Service Delivery Model
- Remote
- Support Channel
- Hotline
- Official Website Online support
- Email
- Dedicated Enterprise DingTalk Group
- Remote Support by Dedicated TAM
- Hotline Service Hours
- Service Hours：7*24
- Official Website Online support
- Service Hours：5*8
- Initial Response Time：< 120 minutes
- Dedicated Support Channel
- Dedicated Enterprise DingTalk Group ：7*24
- Initial Response Time：< 30 minutes
- KA Dedicated Service
- Specialized Technical Consultation and Guidance by Multidisciplinary Experts
- Service Management
- Issue Management
- Quarterly Service Review, including case-review, emergency-handling and requirement-management
- Annual In-Depth Service Report
- HyperCare Service
- Health Assessment
- Product Training
- Best Practice
Enterprise
Popular- Service Delivery Model
- Remote
- Support Channel
- Hotline
- Official Website Online support
- Email
- Dedicated Enterprise DingTalk Group
- Remote Support by Dedicated TAM
- Hotline Service Hours
- Service Hours：7*24
- Official Website Online support
- Service Hours：5*8
- Initial Response Time：< 120 minutes
- Dedicated Support Channel
- Dedicated Enterprise DingTalk Group ：7*24
- Initial Response Time：< 15 minutes
- KA Dedicated Service
- Specialized Technical Consultation and Guidance by Multidisciplinary Experts
- Service Management
- Issue Management
- Quarterly Service Review, including case-review, emergency-handling and requirement-management
- Annual In-Depth Service Report
- HyperCare Service
- Health Assessment
- Product Training
- Best Practice
**Service Scope is subject to the contract
Add-on Services
Customized Add-on Services
AI Application Development
We provide customized AI solutions to clients, tailored to their specific business scenarios and requirements. These solutions involve the development of intelligent systems or functional modules to enhance efficiency,optimize costs,and drive business innovation.
Learn more
Customized Development Service
We have an experienced team of experts with capabilities in backend, web, and client-side development. We can provide customized development services tailored to your specific needs, primarily delivered through remote development support.
Learn more
Safeguarding Service
Our one-stop safeguarding service is dedicated to maintaining the stability and security of IT systems for key business activities of enterprises and assisting customers in the development of safeguarding solutions for the products of Ant Digital Technologies (including but not limited to SOFA, mPaaS, RiskShield and ZOLOZ).
Learn more
eKYC Stress Testing Service
Our Stress Testing Service is designed to help enterprises comprehensively evaluate the performance and stability of eKYC under extreme scenarios such as high concurrency and heavy traffic, ensuring the smooth operation of eKYC.
Learn more
Standard Add-on Services
Consulting and Design
mPaaS Development Enabling
This program introduces the positioning, structure, components and foundational principles of mPaaS.
Best Practices for miniAPP
The MiniApp Best Practice Service is designed to help organizations implement and optimize their MiniApp solutions.
Maintenance and Safeguarding
RiskShield Health Check Service
This service is designed for overall health check and analysis of RiskShield, covering operating parameters, performance indicators, performance efficiency, structures, strategy configuration and usage, etc.
Proactive Maintenance Service
Our team has extensive operations and maintenance experience, and provides proactive operations services for the products of Ant Digital Technologies.
Migration and Deployment
Best Practices for SOFA & mPaaS Migration
With Ant's profound experience of mPaaS migration across industries, we would analyze the risks and complexities of migration for customers.
Operation and Optimization
In today’s wave of digital transformation, with rapid iteration in both business and technology, efficient application operations and continuous optimization have become key drivers for business growth and enhanced competitiveness.
